FAQ

Frequently asked questions

Astro Empires Upgraded Account Game Account Recruiting Players Guilds Bases Colonization Trade Fleets Commanders Attacks on Bases Recyclers Players Server NPCs Inactivity Others Shared IPs	Upgraded Account I have just created a game account, but I noticed that it will expire in few days. What does that mean? Every new game account starts off with an account upgrade lasting 7 days. After those seven days, the account turns into a free account unless the owner of the account (or anyone else) upgraded it beforehand. After my upgrade expires what happens? After your account upgrade expires your account becomes a free account, free accounts shows advertising and are limited in some features, compare here. Do I lose my bases above 9, or my advanced structures above level 5 if my account upgrade expires? No, you get to keep what you already have, but you cannot build any more bases or advanced structures than their current number/level. How does Upgrading an account work? Upgrading will improve your gameplay, removing site advertising and add extra features to your account. See the upgrade page for more information. This is needed in order to ensure the long term success and sustainability of the Astro Empires game, to the benefit of all players. This allows us to have fast and reliable servers, remove most game limits, and help us to improve this game. Which payment processors you are using? We accept payments via debit/credit card and PayPal. It is also possible to pay via Wire Transfer or Western Union. What are the upgrade prices in US Dollars or other currencies? To convert Euros into other currencies, please check on the internet, for example on this website: https://www.xe.com. Can I pay with U.S. Dollars instead of Euros? When you pay via debit/credit card or Paypal the payments are converted automatically from your currency to Euros. I am having problem upgrading via Paypal, what can I do? Try to contact Paypal directly if you are having problem with your credit card. If you are still unable to upgrade, you can pay by alternative ways such as debit/credit card, wire transfer or Western Union (available at most post offices). How long takes to I get my account upgraded after the payment? If you pay using your credit card or PayPal account, the account upgrade takes place immediately after payment. If you pay via wire transfer the account upgrade takes about 1 or 2 business days. If you pay via Western Union the account upgrade takes about 1 or 2 business days. My account upgrade expiration date is not correct. This is most probably because you understand a different date format, for example 05-10-2007, mean day 5 of October 2007, as this is the date format (day-month-year) used in most European Countries including Portugal where the game is established. In the US and other far-western countries, the date goes month-day-year. Are credit card payments charged recurringly? The payments are one-time; they do not recur. Can I split upgrade time between game accounts? No, it is not possible. How do I upgrade a friend’s game account? Just go to that player profile page and click on the link «Upgrade this account» and follow the prompts to complete the upgrade process. Can I pay real money for in game credits? No. AE does not run such a system.

Upgraded Account

I have just created a game account, but I noticed that it will expire in few days. What does that mean?

Every new game account starts off with an account upgrade lasting 7 days. After those seven days, the account turns into a free account unless the owner of the account (or anyone else) upgraded it beforehand.

After my upgrade expires what happens?

After your account upgrade expires your account becomes a free account, free accounts shows advertising and are limited in some features, compare here.

Do I lose my bases above 9, or my advanced structures above level 5 if my account upgrade expires?

No, you get to keep what you already have, but you cannot build any more bases or advanced structures than their current number/level.

How does Upgrading an account work?

Upgrading will improve your gameplay, removing site advertising and add extra features to your account. See the upgrade page for more information.

This is needed in order to ensure the long term success and sustainability of the Astro Empires game, to the benefit of all players.
This allows us to have fast and reliable servers, remove most game limits, and help us to improve this game.

Which payment processors you are using?

We accept payments via debit/credit card and PayPal.
It is also possible to pay via Wire Transfer or Western Union.

What are the upgrade prices in US Dollars or other currencies?

To convert Euros into other currencies, please check on the internet, for example on this website: https://www.xe.com.

Can I pay with U.S. Dollars instead of Euros?

When you pay via debit/credit card or Paypal the payments are converted automatically from your currency to Euros.

I am having problem upgrading via Paypal, what can I do?

Try to contact Paypal directly if you are having problem with your credit card.
If you are still unable to upgrade, you can pay by alternative ways such as debit/credit card, wire transfer or Western Union (available at most post offices).

How long takes to I get my account upgraded after the payment?

If you pay using your credit card or PayPal account, the account upgrade takes place immediately after payment.
If you pay via wire transfer the account upgrade takes about 1 or 2 business days.
If you pay via Western Union the account upgrade takes about 1 or 2 business days.

My account upgrade expiration date is not correct.

This is most probably because you understand a different date format, for example 05-10-2007, mean day 5 of October 2007, as this is the date format (day-month-year) used in most European Countries including Portugal where the game is established. In the US and other far-western countries, the date goes month-day-year.

Are credit card payments charged recurringly?

The payments are one-time; they do not recur.

Can I split upgrade time between game accounts?

No, it is not possible.

How do I upgrade a friend’s game account?

Just go to that player profile page and click on the link «Upgrade this account» and follow the prompts to complete the upgrade process.

Can I pay real money for in game credits?

No. AE does not run such a system.

For more Help please look at the Game Forum